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在线翻译:
szdaily -> Travel -> 
City releases travel guide for European trips
    2013-07-01  08:53    Shenzhen Daily

    Wang Yuanyuan, Lai Junyu

    cheekywang@hotmail.com

    WITH the promotion of the European Schengen visa, which allows visa holder to travel to any (or all) 25 member countries (22 European Union states and 3 non-EU members) using one single visa, trips to Europe have become popular in China.

    But many tourists find it difficult to protect themselves due to a lack of knowledge about laws in EU countries and protections of consumer rights. To help bridge that gap, Shenzhen’s consumer council recently worked with the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) from Germany to publish a travel guide to teach tourists about general consumers’ rights and tips for European travel.

 

    Flights

    Passengers’ rights are protected by EU laws. Airlines should provide related services if they sell excessive amounts of tickets, cancel flights, postpone flights, downgrade seats or lose or damage luggage. Here are some tips that airlines might not tell you:

    — Many travelers don’t know that passengers are eligible for compensation ranging from 250 euros (US$327) to 600 euros for flight cancelations, even if the airline offers an additional flight.

    — If a flight is postponed, passengers can ask the airlines to provide free drinks, telephone calls, mail services and meals. If a flight is postponed for more than five hours, airlines also have to compensate passengers.

    — All seat upgrades are free, but passengers can only pay 25 percent of the ticket fare if an airline downgrades a seat in some seasons.

    Shopping

    Many countries offer tax refunds for travelers who shop in their countries. Shoppers have to ask for a tax-refund sheet when buying at shops with “tax-free” certificates. The sheet should be filled out by the traveler and a store representative.

    There will be no tax refund if the sheet does not have seals from customs and the related shop. Travelers can go to www.globalblue.com to calculate tax refunds.

    More help

    If overseas travelers want to protect their rights as consumers, they can turn to The European Consumer Center (ECC Network). The center has branches in all major cities across Europe and can also deal with complaints online at http://ec.europa.eu/consumers/ecc/index_en.htm.

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