SHENZHEN Metro Group staff have helped 195 children and seniors who got lost reunite with their families between January and November, Shenzhen Special Zone Daily reported yesterday.

    At Shuanglong Station of Longgang Line on Nov. 5, an elderly woman was separated from her son during rush hour as they were headed for Shenzhen International Airport. Shortly after the mother boarded a train, the doors were closed, leaving her son behind. The mother lost contact with her son since she had no mobile phone with her and couldn’t remember her son’s number.

    The mother, with no knowledge of where she was, followed other passengers off the train at the train’s terminal, Yitian Station. Her anxiety caught the attention of Metro staff, who offered to help.

    After deciphering her situation, staff helped her catch a transfer train to the airport and contacted other Metro stations to look for her son. The mother and son eventually reunited at Hourui Station of Luobao Line.

    On Oct. 31, a foreign boy who was alone and crying beside a customer service center in Yitian Station caught the attention of a Metro staff member, who learned that the boy, Jack, wanted to go to Jingtian Station, but was unable to buy a ticket since he couldn’t speak Chinese. With the assistance of Metro staff, Jack was able to board a train to his destination and contact his mother.

    On Aug. 13, a mother of three children surnamed Liu got off at Tongxinling Station, but found that her 9-year-old son had remained on the train. Fortunately, Liu was able to find her son with the assistance of Metro staff at the next station, where the boy got off the train. Liu took her son in her arms when they were reunited. “I owe my gratitude to Metro staff because I can’t imagine how I would have found my son on my own,” Liu said.

    Similar cases often happen in Metro stations, according to staff members. “Helping lost passengers reunite with their families has become a routine job for us,” said a staff member named Cui Wenjing.

    (Anna Zhao)