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在线翻译:
szdaily -> Hotels -> 
Ritz-Carlton named top luxury brand
    2015-07-31  08:53    Shenzhen Daily

    THE Ritz-Carlton Hotel Company, LLC was named the top luxury brand for guest satisfaction in the J. D. Power 2015 North America Hotel Guest Satisfaction Index Study.

    The hotel company has topped its own highest rating from 2013 by an additional 11 points, bringing this year’s total points to 892 out of a possible 1,000. The Ritz-Carlton has achieved this recognition for the past seven out of nine years and currently has the highest ranking achieved to date by any luxury brand.

    “Our guest experience is critical to our success,” says Herve Humler, president and chief operations officer, “and to have such recognition for the hard work of our employees truly reflects our credo, that Ritz-Carlton hotels place the genuine care and comfort for each guest as their highest priority is extremely important to us.”

    The J.D. Power study looks closely at guest engagement and satisfaction over eight guest touch points, including the reservation process, check-in/check-out efficiency, guest room accommodations, food and beverages, hotel services, facilities, cost and fees.

    (SD News)

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