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在线翻译:
szdaily -> Hotels -> 
The Ritz-Carlton Hotel Company launches new brand voice
    2015-10-09  08:53    Shenzhen Daily

    THE Ritz-Carlton Hotel Company, L.L.C. has unveiled a newly designed brand logo and brand voice that will be implemented across all guest touch points next year.

    The move to clarify, simplify and amplify the luxury brand’s identity comes after a decade of brand evolution and was created to purposefully maintain the iconic luxury hotel company’s position with a new generation of guests globally. This is the first time in the 32-year history of The Ritz-Carlton that any changes have been made to the revered lion and crown.

    The Ritz-Carlton assessed the need to evolve and over the last 10 years, significant changes made have seen positive corresponding shifts in key brand metrics. Everything from the brand’s design strategy, the locations selected to open new hotels, the service style, grooming standards and the removal of the formal dining experience have all been re-designed, re-invented or replaced. There is evidence to suggest that by identifying shifts and leading change, the brand has the potential to continue to benefit today just as it has in the past. “We believe as an iconic brand that it is our responsibility to provide thought-leadership to drive change in the luxury and hospitality arena,” said Hervé Humler, president and chief operating officer and one of the founders.

    Instead of viewing legacy as something that brands inherit, The Ritz-Carlton believes the more powerful form of legacy is one that is written by brands in the present, the one writing history, not just reading from it every day. The purpose and the values of the brand have not changed; it still strives to create precious memories and to meet the tastes of a new generation of consumers. The new brand voice represents a more modern understanding of legacy. While rooted and inspired by the past, it has purpose and meaning in the present. (SD News)

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