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在线翻译:
szdaily -> Shenzhen -> 
Rule: Deliveries to lockers need permission from recipients
    2018-04-17  08:53    Shenzhen Daily

COURIERS have no right to put parcels directly into lockers without first getting permission from the recipients, according to a regulation that will take effect in May.

With the popularity of intelligent lockers at housing estates, couriers generally put deliveries into the lockers and text message the information to the parcel recipients so they can pick them up. Many residents had accepted this practice, but some raised concerns that this could easily cause disputes over liability if the goods delivered are live or fresh seafood, or valuable parcels.

An online survey conducted recently showed that 25.3 percent of respondents accepted deliveries being dropped off in lockers, but thought it would be better if couriers informed the recipients in advance. Twenty percent didn’t accept the service, saying that parcels should be delivered to the recipients in person. Seventeen percent had no problem with locker services as long as the parcels are safe, and 14 percent disliked the service because direct delivery to the lockers deprives them of their right to check the parcel and may cause difficulties in refunding and rejecting the parcels if they are problematic.

To improve the turnover of the lockers, some delivery companies have even started charging the recipients if they fail to pick up their parcels within the designated time period, generally 24 hours. The companies charge an additional 1 yuan (US$0.16) for each additional day, with a ceiling of 4 yuan.

If the recipients refuse to pay the charge, they can contact the couriers and ask them to withdraw the parcel and make a secondary delivery.

Some netizens think charging fees, delivering to lockers without asking permission from the recipients, and not giving notices regarding the time limits, are unfair and biased practices by delivery companies. Others think that charging overdue fees for using a locker is acceptable as long as it is under a unified standard.

(Han Ximin)

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