Han Ximin

ximhan@126.com

RESIDENTS can rate the service of five of Shenzhen’s app-based bike operators by participating in a questionnaire survey on the official WeChat account of Shenzhen’s transport commission.

The questionnaire on the official account, “深圳交委,” covers five major categories, namely repair rate, satisfaction with parking, after-complaint service, overall service of operators and layout of app-based bikes.

The survey, part of the effort to assess the service quality of app-based bike operators in the city, will be concluded by March 28.

The survey result, which will be completed before the end of next month, will help the transport authority work out a market-based access and exit mechanism for the app-based bike industry.

Since the appearance of app-based bikes in October 2016, the boom in shared-bike businesses has brought convenience to commuters, but has also caused problems, such as random parking that occupies pedestrian roads, oversupply that leads to crowding at busy public areas like the entrances to Metro stations, and refund difficulty.

To guide and regulate app-based bike operators and urge them to improve their service quality, five bike operators — Mobike, ofo, U-Bicycle, Jiujiu and Yibu Bike — will be subject to a quality service assessment that covers six categories, including operation service, operation management, emergency plan, innovation in management and public rating. The public rating makes up 30 percent of the total 100 marks. In September last year, the transport commission unveiled an action to regulate app-based bikes. The purpose of the service quality assessment is to set up an evaluation mechanism that guides bike operators, so they enter or exit the Shenzhen market in an orderly fashion.