Meaning:

This term is the abbreviation for “chief experience officer,” since using the initial letters will mix it up with “chief executive officer.” As expert customer experience has become a real competitive edge for companies, more and more companies have hired a CXO, whose job is to create customer-centric strategies which help companies to deliver an exceptional customer experience. The CXO is also not limited to the needs of customers. Another part of the CXO’s responsibility is to ensure an optimal experience for staff. The CXO acts as an internal customer ambassador, creating a bridge between the company and its customers. They ensure that each department is unified in providing a seamless, high-quality experience for customers which leaves a lasting positive impact.

Example:

A: 有家游戏公司在招聘首席体验官。

Yǒu jiā yóuxì gōngsī zài zhāopìn shǒuxí tǐyànguān。

A game company is hiring a CXO.

B: 是要招聘喜欢打游戏的人吗？

Shì yào zhāopìn xǐhuan dǎyóuxì de rén ma？

Are they looking for a diehard gamer?

A: 应该是负责客户体验的研究，以及产品和服务的优化。

Yīnggāi shì fùzé kèhù tǐyàn de yánjiū，yǐjí chǎnpǐn hé fúwù de yōuhuà。

This position is responsible for researching customer experience and optimizing products and services.