GRAND Hyatt Shenzhen has announced the completion of the first phase to support the Hyatt Group’s Global Care & Cleanliness Commitment, which was announced in early May. The hotel has also integrated a newly required role as “Hygiene & Wellbeing Leader” to oversee the execution of the hotel’s commitment.

“As China continues to ease stay-at-home orders and travel restrictions, our top priority is to ensure our guests feel safe as they return to dine and stay at our hotel,” said Peter Chau, general manager of Grand Hyatt Shenzhen and area vice president. “Hyatt hotels were quick to implement a consistent set of enhanced safety and hygiene measures. Wellbeing is at the heart of demonstrating our care, and in these uncertain times, it has been critical to our recovery efforts.”

Grand Hyatt Shenzhen has worked quickly to roll out enhanced sanitization and operational protocols. Hygiene and safety measures introduced in Phase One include providing alcohol wipes at restaurants and as a part of in-room amenities, knock-and-go room service, increased frequency of cleaning air filters, implementation of a new wellness policy for colleagues, and mandatory wearing of masks by all associates.

The hotel is also focusing on providing guests with a holistic sense of wellbeing from pre-arrival to checkout and beyond. Measures include less contact, more care — with the use of the World of Hyatt app and related technologies, and a food hygiene management system.

Grand Hyatt Shenzhen will have a colleague at the property trained as a Hygiene & Wellbeing Leader, who is responsible for ensuring the hotel adheres to new operational guidelines and protocols.(SD News)