FANS buying tickets for Adele’s tour have told the BBC they were shown the address and credit card details of customers other than themselves.

    Advance tickets were made available to members of Adele.com Tuesday morning in Britain. But several fans said they saw other people’s shopping baskets, including payment details, upon checkout.

    Ticketing company Songkick said due to the “extreme load” on the site some customers could see others’ account details. It apologized for any “alarm.”

    “At no time was anyone able to access another person’s password, nor their payment or credit card details (which are not retained by Songkick),” it said.

    Kiran Farmah, in Birmingham, said she was offered tickets for Glasgow shows.

    “I got through to buying tickets but it came up with someone else’s screen with their card details and home address for SSE,” she tweeted.

    Emma Harris in Woking told the BBC she had experienced a similar problem.

    “After queuing for an hour and half, we clicked the tickets we wanted [and] got pushed through to another screen but different tickets were selected.”

    “We went with these anyway because we thought otherwise we’d lose out. But when we got to the next screen, where you fill in your details, all of the boxes were already filled in with somebody else’s name, somebody else’s address and somebody else’s credit card number.”

    Harris said she deleted the other customer’s “big, long digit card number” and eventually obtained tickets for the O2 in London next March.

    “It’s definitely worrying, as I know myself and a lot of friends of mine have paid with our credit card details and we don’t know who they’ve been exposed to.”

    The sale was organized by live music and technology firm Songkick, which provides concert tickets and allows fans to be alerted to upcoming shows.

    Security consultant Graham Cluely said the incident “certainly sounded” like a security breach.

    “This is the sort of thing which should be impossible, even if the website is very busy,” he told the BBC. “It sounds like the website [code] has been written insecurely. It’s spitting out other people’s information — information which they would expect to have been kept private.”

    He agreed it was still “unclear” whether credit card numbers had been exposed, but urged customers to be cautious. (SD-Agencies)